It’s all about Service

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We knew from the beginning that our industry was in for some strong growth and a constant flow of competitors, so we haven’t been surprised to see more and more drone photography companies popping up. Our philosophy has never changed and it will always remain simple and to the point:

Invest in the right equipment

Without the right equipment, it’s impossible to deliver a top quality product. And we aim to always deliver top quality, so we HAVE the right equipment. What does it mean for our customers?

  • Less chance to cancel or delay a photo shoot as a result of equipment failure or “technical difficulties”. We have backup UAVs, spare parts and tools on all photo/video shoots.
  • With a choice of professional payloads, including Canon, Nikon and Sony cameras our photos and videos are of exceptional quality

Develop Smart Business Systems

Our cloud based job booking / project management system means that you are informed of your projects progress at every stage, from the initial booking notification all through to our email notifying you that your images or video are ready for download.

Our system has greatly increased communication and the turn around time on jobs has improved as a result.

Provide a superior level of customer service

You, our customer, are our business. Without you, we don’t operate.

We will do whatever it takes to ensure you get exactly what you want:

  • If you are not happy with the end result, we will re-shoot at no additional cost
  • We will not charge additional fees if the job is postponed due to weather
  • We invite you to join us on location to participate in any video or photo shoot. It is always great having clients on site giving feedback and direction
  • When warranted we introduce ourselves to neighouring properties to advise them of our authority to be there and our intentions and we gladly invite them to come and have a look. We are very visible.
  • We have prepared information for agents to share with vendors and tenants and we also have information on hand to give to the members of the public should they approach us.

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